FAQ

Questions, answered.

What’s included, how scheduling works, and how to prepare for your visit. Unconfirmed service details are noted below.
Before you book

A clearer idea of your visit.

Notify us within 12 hours of your cleaning appointment if any checklist items within the scope of the selected service were overlooked. We'll re-address those areas at no extra charge. Your satisfaction is our commitment.
Yes. Our teams wear shoe covers when entering your home.
Blinds are always dusted in Basic Clean. Deep retains its included dusting and upon-request blind wiping; Moving includes blind wiping by default. Across the cleaning levels shown in our explorer, we place dishes in the dishwasher, tidy and vacuum couches, and empty household trash into your garage trash bin. We do not transport customer trash in company vehicles. Dishwasher loading does not mean handwashing; couch care does not mean upholstery shampooing or stain treatment. These are cleaning tasks, not promises for standalone Organizing or Packing & Unpacking. Construction remains customizable beyond these owner-confirmed inclusions.
Basic Clean is the maintenance baseline for recurring visits. Choose weekly, biweekly, every three weeks or monthly, with no contract. Contact the office before service to add or exclude rooms or tasks. An initial Deep Clean may be recommended depending on your home’s condition; it is not a universal requirement.
Yes. Tell the office your priorities, selected rooms, tasks and any time limit before the visit. The office confirms the agreed scope, availability and pricing. A time-limited visit does not guarantee every task will be completed. The recurring page advertises a two-hour minimum per visit; a separate minimum for every Custom Cleaning request has not been confirmed.
Use the selected service’s room-by-room checklist. Basic is routine maintenance; Deep adds details such as kitchen baseboard and cabinet-front wiping, door frames and knobs, and scrubbing bathroom tile, tubs, showers, sinks and drains rather than lightly wiping them. Sheet changes are conditional on clean sheets being left out. Interior window cleaning is optional across cleaning services. Moving Clean includes door-frame, knob and edge wiping, light-switch wiping, picture-frame cleaning and blind wiping. Grout scrubbing/detail cleaning is an optional add-on, not included by default. Construction Clean has a customized scope rather than a fixed whole-home checklist.
Both are optional add-ons, requested separately with the office. Steam mopping treats suitable tile flooring only. Above-Floor Steam Sanitation uses the Dupray Neat on suitable countertops, shower and toilet surfaces, handles, knobs and other high-touch areas. Exterior switch plates are considered only when safe for the material and fixture; steam is never directed into electrical openings. Neither service is suitable for every surface, and no germ-kill percentage is promised. Confirm scope and pricing before the visit.
Yes. Organizing can cover pantries, kitchen cabinets and drawers, closets, bedrooms, garages and other agreed spaces, including decluttering and tidying. Share photos or arrange an in-person consultation for a tailored quote. Bins, baskets, dividers, shelving, hangers, labels and other organizing materials can be purchased separately; they are not automatically included.
The team can carefully pack, label and unpack belongings, then arrange items according to your instructions. Agree on the scope and packing materials with the office when requesting a quote; materials are not promised free of charge. This is not a moving or heavy-lifting service, and the team does not move furniture or carry heavy items.

What’s included in Basic, Deep and Moving Clean?

Choose a service for the current room-by-room checklist. Construction Clean is tailored to the home rather than a fixed package; see the customizable Construction scope.

Basic Clean: what to expect

Routine maintenance: bathroom tile, tubs and showers are lightly wiped; shower doors are cleaned. Blinds are always dusted in Basic. Living-room and bedroom sills and ledges are also dusted. Door-frame, knob and kitchen baseboard wiping are not listed in Basic Clean.

Room counts separate included, conditional and optional tasks. Equal counts can cover different tasks or cleaning methods. Items not listed are not counted as included. Steam services and interior window cleaning remain optional add-ons.

Expand a room to read its tasks.

Kitchen12 included · 4 optional

Included by default

  • Countertops & backsplashes

    Included

    Countertops and backsplashes cleaned.

    Source: Kitchen & Dining, published Basic Clean page

  • Dishes placed in the dishwasher

    Included

    We place dishes in the dishwasher. This included task does not mean handwashing dishes. Cleaning the dishwasher interior is a separate, upon-request task.

    Source: Owner-confirmed service scope.

  • Sinks, faucets cleaned, and polished

    Included

    Sinks and faucets cleaned and polished.

    Source: Kitchen & Dining, published Basic Clean page

  • Cooktop

    Included

    Cooktop surfaces cleaned. Not listed on the Moving Clean kitchen checklist.

    Source: Kitchen & Dining, published Basic Clean page

  • Microwave inside & out

    Included

    Microwave cleaned inside and out.

    Source: Kitchen & Dining, published Basic Clean page

  • Stainless appliances polished

    Included

    Exterior stainless surfaces polished.

    Source: Kitchen & Dining, published Basic Clean page

  • Blinds dusted

    Included

    Blind dusting is included in Basic and Deep. Moving Clean includes wiping instead.

    Source: Owner-confirmed service scope.

  • Light fixtures dusted

    Included

    Light fixtures dusted.

    Source: Kitchen & Dining, published Basic Clean page

  • Household trash emptied into your garage trash bin

    Included

    We empty household trash into the customer’s garage trash bin. We do not transport customer trash in company vehicles.

    Source: Owner-confirmed service scope.

  • Floors vacuumed

    Included

    Floors are vacuumed.

    Source: Kitchen & Dining, published Basic Clean page

  • Floors mopped with Dr. Bronner’s® Sal Suds & O-Cedar™ RinseClean™ (bucket system, not spray mop)

    Included

    Mopped with Dr. Bronner’s® Sal Suds floor solution and the O-Cedar™ RinseClean™ bucket system, not a spray mop.

    Source: Kitchen & Dining, published Basic Clean page

  • Picture frames dusted

    Included

    Picture frames dusted.

    Source: Kitchen & Dining, published Basic Clean page

Conditional tasks

No tasks in this group.

Optional add-ons

  • Above-Floor Steam Sanitation (Upper Steam Sanitation)

    Upon request

    Optional Above-Floor Steam Sanitation (Upper Steam Sanitation) for suitable countertop surfaces. Material and care instructions are checked first. This above-floor work is separate from steam mopping.

    Optional add-on · request with the office; pricing confirmed before booking.

    Source: Kitchen & Dining, published Basic Clean page

  • Dishwasher interior

    Upon request

    Dishwasher interior, only when requested.

    Source: Kitchen & Dining, published Basic Clean page

  • Interior window cleaning

    Upon request

    Optional interior glass cleaning, available on request with any cleaning service.

    Source: Kitchen & Dining, published Basic Clean page

  • Steam mopping

    Upon request

    Optional steam mopping is available upon request for suitable tile flooring only. The team must confirm tile, grout and sealant suitability.

    Optional add-on · request with the office; pricing confirmed before booking.

    Source: Kitchen & Dining, published Basic Clean page

Exclusions

Items not listed here are not on this published checklist; that does not confirm they are excluded. Ask the office to confirm any unlisted request.

Not on this published checklist

Items not on this service’s checklist (11)
  • Inside oven

    Not on this checklist

    This task is not listed for Basic Clean. It is not promised as part of this service; ask the office about an unlisted request.

  • Inside fridge

    Not on this checklist

    This task is not listed for Basic Clean. It is not promised as part of this service; ask the office about an unlisted request.

  • Cabinets & drawers exterior

    Not on this checklist

    This task is not listed for Basic Clean. It is not promised as part of this service; ask the office about an unlisted request.

  • Cabinets & drawers interior

    Not on this checklist

    This task is not listed for Basic Clean. It is not promised as part of this service; ask the office about an unlisted request.

  • Door frames, knobs, & edges

    Not on this checklist

    This task is not listed for Basic Clean. It is not promised as part of this service; ask the office about an unlisted request.

  • Light switches wiped

    Not on this checklist

    This task is not listed for Basic Clean. It is not promised as part of this service; ask the office about an unlisted request.

  • Baseboards wiped

    Not on this checklist

    This task is not listed for Basic Clean. It is not promised as part of this service; ask the office about an unlisted request.

  • Grout scrubbing/detail cleaning — optional add-on

    Not on this checklist

    This task is not listed for Basic Clean. It is not promised as part of this service; ask the office about an unlisted request.

  • Window blinds wiped

    Not on this checklist

    This task is not listed for Basic Clean. It is not promised as part of this service; ask the office about an unlisted request.

  • Ceiling fans dusted

    Not on this checklist

    This task is not listed for Basic Clean. It is not promised as part of this service; ask the office about an unlisted request.

  • Vents dusted

    Not on this checklist

    This task is not listed for Basic Clean. It is not promised as part of this service; ask the office about an unlisted request.

No confirmed exclusions are listed for this selection.

Bathroom11 included · 4 optional

Included by default

  • Tile walls, bathtubs, and showers lightly wiped

    Included

    Basic lightly wipes tile, tubs and showers. Deep and Moving scrub them.

    Source: Bathrooms, published Basic Clean page

  • Shower doors cleaned

    Included

    Basic cleans shower doors. Deep and Moving scrub them.

    Source: Bathrooms, published Basic Clean page

  • Vanity and sinks wiped

    Included

    Basic wipes vanity and sinks. Deep and Moving scrub sinks and drains.

    Source: Bathrooms, published Basic Clean page

  • Faucets cleaned

    Included

    Faucets cleaned; Deep and Moving also polish.

    Source: Bathrooms, published Basic Clean page

  • Mirrors polished

    Included

    Mirrors polished.

    Source: Bathrooms, published Basic Clean page

  • Toilets cleaned

    Included

    Toilets cleaned; Deep and Moving clean them thoroughly.

    Source: Bathrooms, published Basic Clean page

  • Household trash emptied into your garage trash bin; bag replaced

    Included

    We empty household trash into the customer’s garage trash bin. We do not transport customer trash in company vehicles. Basic and Deep also replace the bathroom trash bag.

    Source: Owner-confirmed service scope.

  • Rugs vacuumed

    Included

    Bath rugs vacuumed. Not listed on the Moving Clean bathroom checklist.

    Source: Bathrooms, published Basic Clean page

  • Floors vacuumed

    Included

    Floors are vacuumed.

    Source: Bathrooms, published Basic Clean page

  • Floors mopped with Dr. Bronner’s® Sal Suds & O-Cedar™ RinseClean™ (bucket system, not spray mop)

    Included

    Mopped with Dr. Bronner’s® Sal Suds floor solution and the O-Cedar™ RinseClean™ bucket system, not a spray mop.

    Source: Bathrooms, published Basic Clean page

  • Picture frames dusted

    Included

    Picture frames dusted.

    Source: Bathrooms, published Basic Clean page

Conditional tasks

No tasks in this group.

Optional add-ons

  • Above-Floor Steam Sanitation (Upper Steam Sanitation)

    Upon request

    Optional Above-Floor Steam Sanitation (Upper Steam Sanitation) for suitable knobs, handles and exterior light-switch plates. Surface and fixture suitability is checked first; steam is never directed into electrical openings or components.

    Optional add-on · request with the office; pricing confirmed before booking.

    Source: Bathrooms, published Basic Clean page

  • Above-floor steam sanitation of shower surfaces

    Upon request

    Targeted steam cleaning of suitable shower surfaces, available upon request as an add-on.

    Optional add-on · request with the office; pricing confirmed before booking.

    Source: Bathrooms, published Basic Clean page

  • Above-floor steam sanitation of toilet surfaces

    Upon request

    Targeted steam cleaning of suitable toilet surfaces, available upon request as an add-on.

    Optional add-on · request with the office; pricing confirmed before booking.

    Source: Bathrooms, published Basic Clean page

  • Steam mopping

    Upon request

    Optional steam mopping is available upon request for suitable tile flooring only. The team must confirm tile, grout and sealant suitability.

    Optional add-on · request with the office; pricing confirmed before booking.

    Source: Bathrooms, published Basic Clean page

Exclusions

Items not listed here are not on this published checklist; that does not confirm they are excluded. Ask the office to confirm any unlisted request.

Not on this published checklist

Items not on this service’s checklist (4)
  • Fronts of cabinets wiped

    Not on this checklist

    This task is not listed for Basic Clean. It is not promised as part of this service; ask the office about an unlisted request.

  • Door frames, knobs, & edges wiped

    Not on this checklist

    This task is not listed for Basic Clean. It is not promised as part of this service; ask the office about an unlisted request.

  • Grout scrubbing/detail cleaning — optional add-on

    Not on this checklist

    This task is not listed for Basic Clean. It is not promised as part of this service; ask the office about an unlisted request.

  • Light switches wiped

    Not on this checklist

    This task is not listed for Basic Clean. It is not promised as part of this service; ask the office about an unlisted request.

No confirmed exclusions are listed for this selection.

Living room13 included · 3 optional

Included by default

  • Couch tidied

    Included

    Couch tidying and vacuuming are included. This does not include upholstery shampooing or stain treatment.

    Source: Owner-confirmed service scope.

  • Couch vacuumed

    Included

    Couch tidying and vacuuming are included. This does not include upholstery shampooing or stain treatment.

    Source: Owner-confirmed service scope.

  • Surfaces wiped

    Included

    Tables, shelves and other surfaces wiped.

    Source: Living Rooms & Bedrooms, published Basic Clean page

  • Picture frames dusted

    Included

    Picture frames dusted; Moving wipes them.

    Source: Living Rooms & Bedrooms, published Basic Clean page

  • Lamp shades dusted

    Included

    Lamp shades dusted.

    Source: Living Rooms & Bedrooms, published Basic Clean page

  • Light fixtures dusted

    Included

    Light fixtures dusted.

    Source: Living Rooms & Bedrooms, published Basic Clean page

  • Ceiling fans dusted

    Included

    Ceiling fan blades and housing.

    Source: Living Rooms & Bedrooms, published Basic Clean page

  • Vents dusted

    Included

    Air vents and returns.

    Source: Living Rooms & Bedrooms, published Basic Clean page

  • Window sills & ledges dusted

    Included

    Basic dusts sills and ledges. Deep and Moving wipe them.

    Source: Living Rooms & Bedrooms, published Basic Clean page

  • Blinds dusted

    Included

    Blind dusting follows the Basic and Deep checklists. Moving Clean includes wiping instead.

    Source: Living Rooms & Bedrooms, published Basic Clean page

  • Household trash emptied into your garage trash bin

    Included

    We empty household trash into the customer’s garage trash bin. We do not transport customer trash in company vehicles.

    Source: Owner-confirmed service scope.

  • Floors vacuumed

    Included

    Floors are vacuumed.

    Source: Living Rooms & Bedrooms, published Basic Clean page

  • Floors mopped with Dr. Bronner’s® Sal Suds & O-Cedar™ RinseClean™ (bucket system, not spray mop)

    Included

    Mopped with Dr. Bronner’s® Sal Suds floor solution and the O-Cedar™ RinseClean™ bucket system, not a spray mop.

    Source: Living Rooms & Bedrooms, published Basic Clean page

Conditional tasks

No tasks in this group.

Optional add-ons

  • Interior window cleaning

    Upon request

    Optional interior glass cleaning, available on request with any cleaning service.

    Source: Living Rooms & Bedrooms, published Basic Clean page

  • Above-Floor Steam Sanitation (Upper Steam Sanitation)

    Upon request

    Optional Above-Floor Steam Sanitation (Upper Steam Sanitation) for suitable knobs, handles and exterior light-switch plates. Surface and fixture suitability is checked first; steam is never directed into electrical openings or components.

    Optional add-on · request with the office; pricing confirmed before booking.

    Source: Living Rooms & Bedrooms, published Basic Clean page

  • Steam mopping

    Upon request

    Optional steam mopping is available upon request for suitable tile flooring only. The team must confirm tile, grout and sealant suitability.

    Optional add-on · request with the office; pricing confirmed before booking.

    Source: Living Rooms & Bedrooms, published Basic Clean page

Exclusions

Items not listed here are not on this published checklist; that does not confirm they are excluded. Ask the office to confirm any unlisted request.

Not on this published checklist

Items not on this service’s checklist (4)
  • Mirrors polished

    Not on this checklist

    This task is not listed for Basic Clean. It is not promised as part of this service; ask the office about an unlisted request.

  • Window blinds wiped

    Not on this checklist

    This task is not listed for Basic Clean. It is not promised as part of this service; ask the office about an unlisted request.

  • Door frames, knobs, and edges wiped

    Not on this checklist

    This task is not listed for Basic Clean. It is not promised as part of this service; ask the office about an unlisted request.

  • Light switches wiped

    Not on this checklist

    This task is not listed for Basic Clean. It is not promised as part of this service; ask the office about an unlisted request.

No confirmed exclusions are listed for this selection.

Bedroom12 included · 1 conditional · 5 optional

Included by default

  • Beds made

    Included

    Beds made. Not listed on the Moving Clean checklist.

    Source: Living Rooms & Bedrooms, published Basic Clean page

  • Surfaces wiped

    Included

    Nightstands, dressers and surfaces wiped.

    Source: Living Rooms & Bedrooms, published Basic Clean page

  • Lamp shades dusted

    Included

    Lamp shades dusted.

    Source: Living Rooms & Bedrooms, published Basic Clean page

  • Light fixtures dusted

    Included

    Light fixtures dusted.

    Source: Living Rooms & Bedrooms, published Basic Clean page

  • Ceiling fans dusted

    Included

    Ceiling fan blades and housing.

    Source: Living Rooms & Bedrooms, published Basic Clean page

  • Vents dusted

    Included

    Air vents and returns.

    Source: Living Rooms & Bedrooms, published Basic Clean page

  • Window sills & ledges dusted

    Included

    Basic dusts sills and ledges. Deep and Moving wipe them.

    Source: Living Rooms & Bedrooms, published Basic Clean page

  • Blinds dusted

    Included

    Blind dusting follows the Basic and Deep checklists. Moving Clean includes wiping instead.

    Source: Living Rooms & Bedrooms, published Basic Clean page

  • Household trash emptied into your garage trash bin

    Included

    We empty household trash into the customer’s garage trash bin. We do not transport customer trash in company vehicles.

    Source: Owner-confirmed service scope.

  • Floors vacuumed

    Included

    Floors are vacuumed.

    Source: Living Rooms & Bedrooms, published Basic Clean page

  • Floors mopped with Dr. Bronner’s® Sal Suds & O-Cedar™ RinseClean™ (bucket system, not spray mop)

    Included

    Mopped with Dr. Bronner’s® Sal Suds floor solution and the O-Cedar™ RinseClean™ bucket system, not a spray mop.

    Source: Living Rooms & Bedrooms, published Basic Clean page

  • Picture frames dusted

    Included

    Picture frames dusted.

    Source: Living Rooms & Bedrooms, published Basic Clean page

Conditional tasks

  • Sheets changed if clean sheets are left out

    Included with a condition

    Sheet changes are conditional on clean sheets being left out for the team.

    Condition: Only if clean sheets are left out for the team.

    Source: Living Rooms & Bedrooms, published Basic Clean page

Optional add-ons

  • Laundry wash

    Upon request

    Laundry washed, upon request.

    Source: Living Rooms & Bedrooms, published Basic Clean page

  • Laundry fold

    Upon request

    Laundry folded, upon request.

    Source: Living Rooms & Bedrooms, published Basic Clean page

  • Interior window cleaning

    Upon request

    Optional interior glass cleaning, available on request with any cleaning service.

    Source: Living Rooms & Bedrooms, published Basic Clean page

  • Above-Floor Steam Sanitation (Upper Steam Sanitation)

    Upon request

    Optional Above-Floor Steam Sanitation (Upper Steam Sanitation) for suitable knobs, handles and exterior light-switch plates. Surface and fixture suitability is checked first; steam is never directed into electrical openings or components.

    Optional add-on · request with the office; pricing confirmed before booking.

    Source: Living Rooms & Bedrooms, published Basic Clean page

  • Steam mopping

    Upon request

    Optional steam mopping is available upon request for suitable tile flooring only. The team must confirm tile, grout and sealant suitability.

    Optional add-on · request with the office; pricing confirmed before booking.

    Source: Living Rooms & Bedrooms, published Basic Clean page

Exclusions

Items not listed here are not on this published checklist; that does not confirm they are excluded. Ask the office to confirm any unlisted request.

Not on this published checklist

Items not on this service’s checklist (4)
  • Mirrors polished

    Not on this checklist

    This task is not listed for Basic Clean. It is not promised as part of this service; ask the office about an unlisted request.

  • Window blinds wiped

    Not on this checklist

    This task is not listed for Basic Clean. It is not promised as part of this service; ask the office about an unlisted request.

  • Door frames, knobs, and edges wiped

    Not on this checklist

    This task is not listed for Basic Clean. It is not promised as part of this service; ask the office about an unlisted request.

  • Light switches wiped

    Not on this checklist

    This task is not listed for Basic Clean. It is not promised as part of this service; ask the office about an unlisted request.

No confirmed exclusions are listed for this selection.

The published rescheduling policy offers recurring clients a first-time rescheduling courtesy, while other wording describes late fees without that exception. Please confirm how that courtesy applies before relying on it. The owner-confirmed same-day cancellation rule remains the full quoted charge after midnight on the scheduled service date.
Details

All frequently asked questions

Migrated from the current page.

Service options

Are blinds wiped in Moving Clean?

Blinds are wiped by default in Moving Clean. This is included in the service, not an optional add-on.

Is grout scrubbing included in Moving Clean?

Grout scrubbing/detail cleaning is an optional add-on for Moving Clean, not included by default. Request it with the office when arranging your visit.

Do you offer steam cleaning?

Above-Floor Steam Sanitation (Upper Steam Sanitation) is an optional add-on for suitable countertops, shower and toilet surfaces, handles, knobs and exterior light-switch plates when safe for the material and fixture. Steam is not directed into electrical openings or components. Steam mopping is a separate optional add-on for suitable tile flooring only. Request either option with the office; surface suitability, scope and pricing are confirmed before work.

When are sheets changed?

Sheet changes are conditional: leave out clean sheets for the team.

Is window cleaning included?

Interior window cleaning is optional across all cleaning services. Please request it when arranging your visit. Window-sill and blind tasks remain as listed for the selected service.

Frequetly Asked Questions

Cleaning Checklist

Billing & Pricing

When do I get charged for the service?

You will be charged using the payment method provided, same day after the service is completed.

Service price

The cost of your service depends on factors such as the size of your home, the specific type of cleaning required, the number of bedrooms and bathrooms, the frequency of the service, and any additional services you choose to include.

Tipping

Tipping is entirely optional. But, it is very much appreciated by your team.

Appointments & Scheduling

Skipping a recurring appointment

If you choose to skip a recurring appointment, the rate for your next service will be adjusted according to the time elapsed between the last service and the upcoming one.

Late reschedule and/or cancellation fee

For cancellations or rescheduling made within 24 hours before your scheduled service, an $89.00 late fee may apply. Cancellations after 12:00 AM (midnight) on the scheduled service date incur the full quoted service charge (100%).

Arrival time window

Due to the varying durations of home cleanings, we provide a one to two-hour arrival window instead of an exact time. If you have specific scheduling needs, please contact us, and we will strive to accommodate your preferences.

Cleaning crew en route notification

You will receive a text message once our team is en-route with the exact ETA they need to arrive to your home.

Appointment reschedule

You can reschedule your appointment by simply calling, texting, or emailing us. Make sure to reschedule at least 24 hours before your scheduled appointment, to avoid the late rescheduling fee.

Home Access

Do I have to be present when the team arrvies?

No, provided there’s a way for the team to enter the home, and any relevant service notes are communicated to us in advance.

Other general questions

How many team members will be assigned?

Up to four, depending on your house size, & type of cleaning.

Do I need to provide any supplies?

Nope, we provide all of our own supplies and equipment. If you prefer we use your own supplies, please let us know beforehand.

Is it ok if my pet is home while you clean?

Yes – absolutely! However, It is preferable to secure the pet if it there’s a potential to disrupt the service.

What are the things that you do not clean?

For health reasons, our teams will not clean blood, feces, vomit, or urine from animals or humans.

Organizing Service

Services offered

We provide organizing services for closets, pantries, bedrooms, and any other space in your home.

How can I get a quote?

For a more accurate estimate, you can schedule an in-person quote, or alternatively, you can text us photos to 469-200-6446.

Can you provide me with a price on the phone or online?

Yes, we can provide an estimate if pictures are provided. However, an in-person is highly recommended quote for a more accurate estimate.

Do you offer garage organizing?

Yes! & Actually, it is our favorite type of organizing.

Our Staff

Who will clean my home?

Your home is cleaned by our trained team, following the service checklist and our company standards.

How do you choose your team members?

We only hire those who we would send to our own homes.

Do you support your team with fair pay?

Yup. All staff earns a higher than standard industry wage.

Ready to book your service?

Ready when you are.

Book online in a few minutes, or call or text the office and we’ll tailor the visit with you.